Account Deletion Policy

Effective 2 November 2026 Version 2026-11-02 Applies to the Hypermilers Android app

You can delete your Hypermilers account at any time, for any reason, without contacting support. This page explains both deletion routes, exactly what is removed, what limited information we must keep, and how long each step takes.

1. Delete from inside the app

1. Open Hypermilers and sign in to the account you want to delete.
2. Open the Profile area from the navigation drawer.
3. Choose Delete account.
4. Confirm the warning. The app signs you out immediately and access to the account is disabled.

Deletion happens on our servers, not only on your phone. Uninstalling the app or clearing app data does not delete your account; use the steps above or the email route below.

2. Delete without the app

If you no longer have the app or cannot sign in, send an email to [email protected] with the subject Account deletion request. Include:

• the email address registered to the Hypermilers account;
• the sign-in method you used (email and password, or Google); and
• if you used Google, the Google account address, so we can locate the right account.

Send the request from the registered address where possible. If you cannot, we may ask for information needed to confirm that the account belongs to you, so that nobody can delete someone else's data. We never ask for your password.

3. What is deleted

Deleting your account removes or disables access to:

• your account and sign-in record, and the cached email used by operator support;
• your display name, language, unit and notification preferences;
• your profile photo, including the stored image file;
• all vehicles you added, with their service schedules, service catalog entries, maintenance history, fuel logs, expenses, odometer readings, notes and revision history;
• import history and import fingerprints associated with your account; and
• any active signed-in session on your devices.

4. What is retained and why

When you delete your account, access is disabled immediately. A small amount of information must still be kept for legal, accounting and dispute-resolution reasons:

Proof of consent

The version of the terms and privacy policy you accepted, and when you accepted it. We keep this record to demonstrate that consent was given.

Subscription and transaction records

Plan, store status, product identifiers, purchase token, expiry dates and the subscription event audit trail. Kept for the period required by accounting and tax law, and to resolve billing disputes or refund requests.

Deletion tombstone

A record that the account was deleted, so that the account cannot be reactivated or reused by someone else and so that stale sessions are refused.

Records already retained in backups

Encrypted backups are rotated on a short schedule. A backup containing your data is overwritten as the rotation completes, and is never restored selectively.

Retained records are not used for any commercial purpose, are not sold, and are not used to advertise to you.

5. How long it takes

• In-app deletion: access is disabled immediately, and your session ends on the device you used.
• Permanent erasure: we complete permanent erasure of your records within 30 days of the deletion request, or sooner where possible.
• Legal retention: consent and transaction records are kept only for the period the law requires, and then deleted.

If you believe your account was not deleted, email [email protected] and we will investigate; you can also read about your rights in the Privacy Policy.

6. Delete some data without deleting the account

You do not need to delete your whole account to remove specific records:

• delete individual activities, history entries, services or vehicles in the app;
• remove your profile photo from the Profile area at any time;
• email [email protected] to request correction, restriction or a copy of your data — see section 11 of the Privacy Policy.

7. Contact

Deletion and privacy requests: [email protected].
Billing questions: read the Subscription & Refund Policy or email [email protected].