Support
Hypermilers support is handled by email so every request has a written record. Choose the address that matches your question and include the details listed below; that is the fastest route to a useful answer.
1. Where to write
| Question | Address | Typical reply |
|---|---|---|
| App problems, bugs, data imports, feature questions | [email protected] | Within 3 business days |
| Billing, subscriptions and refunds | [email protected] | Within 5 business days |
| Privacy, data access, correction and deletion | [email protected] | Within 30 days |
2. What to include
- The email address registered to your Hypermilers account, and how you sign in.
- Your Android version, device model and Hypermilers app version (Settings → About).
- A short description of what you expected and what happened instead.
- A screenshot if the problem is visible on screen.
- For billing: the Google Play order number, which looks like
GPA.1234-5678-9012-34567.
Do not send your password, a one-time verification code, or a full card number. We do not need them, and we cannot use them.
3. Fix it yourself first
Pro is not showing after I paid
Confirm that the Google Play account on the device is the one that bought the subscription, then reopen the app while online. Pro is verified against Google Play each time the app starts. If it still does not appear, email support with the order number.
I reinstalled the app and lost my data
Data is stored with the account, not the device. Sign in with the same Hypermilers account and the same Google account you used before. If you created a second account by mistake, tell us which one holds your data and we will help you get back into it.
I want to cancel Pro
Cancellation is handled by Google Play, not by the app. Follow the cancellation steps. Cancelling keeps Pro active until the end of the paid period.
Why is the Pro price different in my country?
Google Play sets a local price for every country and currency. Hypermilers Pro is US$1.99 per month in the United States and EGP 24.99 per month in Egypt; every other market uses Google Play's regional price. The amount Google Play displays at checkout, including any applicable taxes, is the price that applies to your subscription.
I want my account and data deleted
Delete it in the app from Profile → Delete account, or follow the email route in the Account Deletion Policy. Remember that deleting the account does not cancel a Google Play subscription.
Why are some reports locked?
Cost statistics reports are part of Pro. The free plan still stores every record you enter; upgrading only unlocks the reports and additional vehicles. See the Subscription & Refund Policy.
4. What support can see
Support operators can see account identifiers, email addresses, plan and subscription status, and deletion state. They cannot browse the vehicles, services, fuel entries, expenses or notes you entered through the operator console. If you want us to look at a specific record to resolve an issue, you must ask us to and describe which record; that permission covers only the issue you raised.
5. Reporting a security issue
If you believe you have found a security vulnerability, email [email protected] with the subject Security report and enough detail to reproduce the problem. Please do not test against another person's account, and give us a reasonable opportunity to fix the issue before disclosing it publicly. We will confirm receipt and keep you updated.